FAQ
Frequently Asked Questions
A. Ordering
How do I place an order?
- Open the product you want to buy
- Select variant and quantity
- Add the product to your cart
- Open your cart and click Checkout
- Enter shipping & billing details
- Complete payment securely
You will receive an order confirmation email immediately after placing your order.
Our payment partners use high-level security and data protection for all transactions.
What do the order statuses mean?
Processing – Order placed and payment received
Dispatched – Order shipped from our warehouse
Completed – Order delivered successfully
B. Products
Are your products authentic?
Yes. All products are 100% genuine and sourced from trusted importers and authorised distributors.
When will out-of-stock items be available again?
Restock timelines vary by brand and availability. You can contact us via WhatsApp or email at sales@topspin.in
and we’ll try to source the product for you.
Can you source products not listed on your website?
Yes. Contact us via WhatsApp or email and we will try our best to arrange it.
Do your prices include GST?
Yes. All prices shown on the website are inclusive of GST.
C. Payments
What payment methods do you accept?
We support:
- Credit & Debit Cards
- Net Banking
- UPI / BHIM / PhonePe
- Wallets
- EMI options
D. Services
Do you assemble rackets?
Yes. Add a blade and two rubbers to your cart and choose the Racket Assembly option.
You can also add the “Racket Assembly” service product separately.
Racket assembly may add 1 additional business day to dispatch time.
How do you assemble rackets?
We use professional tools, branded water-based glue, and include edge tape to ensure your racket arrives match-ready.
Can you help me choose a racket?
Absolutely. Our equipment experts can recommend the right setup based on your level, playing style, and budget.
Contact us via WhatsApp or email at sales@topspin.in