Cancellation, Returns & Refund Policy
Order Cancellation
Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched from our warehouse.
You can cancel your order directly from the My Orders section of your account. Once cancelled, a full refund will be issued to your original payment method.
60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee on eligible products.
If you are not satisfied with your purchase, you may request a return within 60 days of delivery, provided the product is:
- Unused
- In original sealed packaging
- In resellable condition
Refunds will be issued after deducting courier charges.
We strongly recommend recording an unboxing video when receiving your order. This helps us quickly resolve any rare issues related to transit damage or incorrect items.
Non-Returnable Items
The following items are not eligible for cancellation, return, or refund:
- Customised rackets
- Assembled rackets
- Lacquered blades
- Apparel
- Shoes
- Used Products
These products are considered personalised or hygiene-sensitive items.
Return Eligibility Conditions
To qualify for a return:
Blades
- Must be returned in their original box
- Must not have glue residue, scratches, or damage
Rubbers
- Must remain sealed in original packaging
Premade rackets, bags & accessories
- Must be unused and returned with original packaging and labels
How to Initiate a Return
Before returning any product, please contact us:
- sales@topspin.in
- WhatsApp Support
We will provide the return shipping address and instructions.
Please note:
- Customers are responsible for return courier charges.
- Returns sent without prior approval may not be accepted.
Refund Processing
Once we receive and inspect the returned product:
- Refund will be initiated within 24–48 hours
- Payment gateway processing may take additional time
- Banks typically complete refunds within 1–3 working days
You will receive confirmation once your refund has been initiated.